Servicing Customers vs. Customer Service: Hmmm...

As a basketball mom I spend a lot of time hanging out in the bleachers with other parents. This past week I spent more time in the stands than at my own dining room table. Bleacher time can lead to interesting...

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Big Apple in Education

This year I was fortunate enough to be able to usher in the New Year with over a million people from around the world in Times Square. My husband surprised me with this trip, as it was on my bucket list...

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